Information on current events and changes within SL:
- SL Blogs Announcements from Linden Lab
- Grid Status Currently known large scale failures and scheduled maintenance. If it breaks check here first!
- Second Life Server Forum Particularly the weekly deploy threads for news on new features and fixes
- Second Life Viewer Forum Occasionally has news from Lindens on viewer changes and fixes
@ebbealtberg Twitter account for Linden Lab CEO Ebbe Altberg
- @SupportLinden A twitter account that redirects users to the likeliest resource
- Knowledge Base A collection of pre-formatted questions and answers on a variety of topics
- Video Tutorials Collection of videos detailing how to do many basic tasks and showcasing SL content
- SL Wiki Only some information found here is official, but contains material not found in the Knowledge Base
- Firestorm Troubleshooting Guide Common problems and how to solve them. Written for Firestorm users, but generally applicable to other viewers too
- Troubleshoot Your Internet Connection Very useful blog post from Nalates Urriah
- SpeedTest Test your internet connection performance
- Quickstart Guide Go here right now if you are new to SL!
- Billing issues Can't save your payment info? got overcharged by LL? Go here
- File a Trouble ticket AKA Support Portal, for problems that you are personally experiencing, should be logged in if possible
- Live Chat Support Must be a premium member and logged into the website, limited hours of operation
- JIRA Go here to see what issues others have reported, file a bug report, or request a new feature
- File a bug report or submit a feature request Please search before filing
- User Group Wiki Link See here for a list of active user groups working on content creation, scripting issues, and server development
Join these groups for real time help with your problems. Use Search/Groups to find them in world.
- Firestorm Support English
- New Resident Services
- Caledon Oxbridge University Group
- Third Party Viewer Directory A list of viewers that adhere to LL's TPV Policy
- LSL Portal A list of all scripting functions and what they do
- Authorized $L Resllers. Don't buy $L from anyone else! We mean it.
- Official Linden Lab Policies. The Terms of Service and the many policies attached to them.
Blogs and Discussion Forums:
Bookmark these sites for news about all things Second Life
- Living in a Modem World
- Daniel Voyager's Blog
- Second Life Universe Forums
- Nalates' Things 'N Stuff
- New World Notes Warner James Au's comprehensive news about virtual worlds