Friday, May 6, 2016

Grid Down! Residents Scratch Heads

It's Friday night, time for my weekly Land Basics class.  But, when I sat down to log in, I got the message you usually get when you mis-type your password, "The system was unable to log you in.  Check your caps lock, blah blah blah."

Repeated entries of my password didn't work.  I tried my alt, and got the same message.  Thinking maybe I'd had my password stolen, I went to the SL website.  But I was able to log in there, although I kept getting very slow loading of the pages, and several failures to load.

Maybe it's my PC, or my internet connection?  So I rebooted everything.  I could get to other internet sites, and after a while, the Second Life website started working normally again too.

Checked the Grid Status Blog.  No mention of any problems or outages.  Tried logging in again.  This time, instead of a failed login message, it said "We are performing unscheduled maintenance."

Now, normally when this sort of thing happens, at least SOME of the grid stays on line.  If you try to log in to a part that's off line, you get shunted to a random Infohub and land in a big people pile.  But not this time.

I went back to the website and checked the Answers forum, and checked the Second Life Twitter feed.  Sure enough, there was a steady stream of people in both places, complaining bitterly.

So...SOMEthing bad happened.  But at this time, we don't know what, or how long it will take to fix.  This has got to be the worst outage I've ever experienced in nine years of Second Life.  At least these days, outages are pretty rare.  I remember when they used to be an almost daily occurrence.

I'll update this entry when I know more.  Current time is Friday, May 6, 1720 PDT.

UPDATE:  They got it fixed pretty quickly, but (as usual) there's not much information about the cause.  Here's the Status Blog entry:

[Posted 4:54 PM PDT, 06 May 2016]  We are performing unscheduled maintenance. While the maintenance is in progress, some residents may experience login issues and residents in-world may be logged off or experience degraded performance. Second Life websites also may not be accessible. Please check back here for updates.

[Resolved 5:43 PM PDT, 06 May 2016] Our unscheduled maintenance is now complete.

Um...thanks, guys.

Thursday, May 5, 2016

Flash! Check Your Security

In a recent blog post, Linden Lab advises everyone to check both their web browser(s) and their Second Life viewer(s) to make sure they are using the latest security protocol, TLS 1.2.  Not only are older protocols less secure, but as of next month (June 15) you will no longer be able to use those web browsers and viewers to make Second Life $L transactions.

Here's the link to the blog post, which includes clear instructions on how to test your browsers and viewers: