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Saturday, January 7, 2017

Some Common Second Life Problems

Hello, gentle readers!

Today's post is a bit of a recap.  There are a number of questions that we see over and over again in the Second Life help forums.  Here are some of them, along with (hopefully) helpful advice.

How do I play Second Life?
You need to be at least 16 years old in Real Life.  You need to sign up for an account, and then you need to download and install the "viewer" software.  See this post: http://acrossthegridwithlindal.blogspot.com/2014/04/getting-started-in-second-lifean-update.html   And also read this: https://community.secondlife.com/t5/English-Knowledge-Base/Second-Life-Quickstart/ta-p/1087919?lang=en-US

Can I play SL on my phone/tablet/chromebook?
In a word, no.  Second Life requires a fairly powerful computer and a fast internet connection.  However, if you own an Android phone or tablet, there are a couple of viewers with a reduced feature set that will let you log in to SL.  See "Mobile Grid Client" or "Lumiya" in the Play Store.  My preference is for Lumiya.  Sorry, iPhone users, neither one is available for Apple devices.

I'm confused.  How can I learn more about SL?
There's a great walk-through tutorial, and live helpers, here: http://maps.secondlife.com/secondlife/Caledon%20Oxbridge/103/184/27  You can find other resident-run help areas in Search, too.  Look for "New Citizens Incorporated" or "New Resident Island".  The Second Life website has a huge amount of help.  Check the link "What Next" at the top left of your Dashboard page, and also the Help/Knowledge Base link.

I'm confused.  I made an avatar, and did the initial tutorials.  What do I have to do now?
You don't HAVE to do anything!  Second Life isn't like a traditional computer game with rules, quests, or levels.  It's like life!  You decide what you want to do, where you want to go.  You can do anything you want with your Second Life, just as you have free choice in your real life.  This amount of freedom is upsetting to many people, I admit.  Having endless choice, they can't seem to choose.  If you are one of these, maybe SL is not for you.

I'm bored.
See the above answer.  You have endless choice and endless possibilities in Second Life.  If you're bored, you're Doing It Wrong.

I bought $L, and I never got them.
You placed a "limit buy" at an exchange rate that no one is interested in.  See this post: http://acrossthegridwithlindal.blogspot.com/2016/08/i-bought-l-but-i-never-got-them.html

I took off my clothes, and now I'm mostly invisible.
Mesh clothing is now the norm in Second Life.  Mesh clothes and body parts come with an "alpha mask" clothing layer that hides part or all of your avatar body to keep it from poking through the mesh and making you look moth-eaten.  Either put the clothing back on, or right click yourself and choose Take Off/Clothing/Alpha.  You can also fix your appearance quickly by clicking the "Avatars" button, the one with a symbol of two people on it and choosing an avatar from the pictures that are displayed.

I bought something, and it's only a picture of the thing.  And it's stuck to my hand!
You have a "boxed item."  Many things in SL are delivered inside a box, and you have to open the box to get the stuff out.  See here: https://community.secondlife.com/t5/English-Knowledge-Base/Opening-boxes/ta-p/700185

I can't get to Adult areas.
You must be at least 18 years old to access Moderate and Adult areas in Second Life.  You set your maturity preferences in three places.

  1. In Me/Preferences/General
  2. In the viewer Search window (the magnifying glass button, or CTRL+F)
  3. In My Marketplace on the Second Life website.  Follow the Shopping/Marketplace link.
You may have done the above and still not be able to go to a particular location.  Many owners of Adult venues limit access to accounts that are older than 30 days, to cut down on visits by troublemakers.  You'll just have to be patient for a bit before visiting these places.

I see some avatars as being all one color.
You can set a limit on how complex an avatar your viewer will render and display, in Me/Preferences/Graphics.  A higher setting will give you poorer performance, especially in places with a lot of avatars.  A lower setting will improve your performance, but make some or all of the people you see appear as ugly "jelly dolls."  For more information, see this: https://community.secondlife.com/t5/Featured-News/Why-are-all-these-people-made-of-colored-jelly/ba-p/3031255

I was unfairly banned from a location.
Tough.  A landowner has the right to admit or exclude anyone she likes, at any time, for any reason...or even for no reason at all.  You can send an IM or note to the landowner and politely request that they reconsider, but you are probably out of luck.  There are thousands of other places to visit in Second Life.  Go find some of them, and try not to repeat the behavior that got you banned.

I'm being griefed and stalked.
Your best tools to deal with persistent griefers or stalkers are Mute, Ban, and the Abuse Report.  Also, do not talk to or respond to the person in any way.  Ignore them as completely as you can.  Griefers are encouraged to continue their harassment if they see that it is bothering you.  Abuse report each incident, and refer to previous reports.  In extreme cases, you may want to create a new account, an "alt".  If you do so, be very sure to not visit your previous favorite locations and be careful about which friends you tell about your new identity.

I bought something and I never got it.
This could be due to several reasons.  One common cause is that you are in Busy (Unavailable) mode.  If you have set this flag, items sent to you are automatically refused and they are lost in cyberspace forever.  It might have been a glitch in Second Life, or a mistake on the part of the merchant.  Some stores have redelivery terminals.  Make use of them if they're available.  If not, check your Transactions History on your Second Life Dashboard web page, find the transaction, and send the information to the seller in a polite notecard and/or IM, requesting a redelivery.  NOTE:  The seller is not required to send you a replacement item, although many will.  If you bought an item on the Marketplace and got nothing but an empty box, you might be the victim of a scam.  In this case, Abuse Report the seller for fraud.  Here's more about that: http://acrossthegridwithlindal.blogspot.com/2014/04/an-example-of-empty-box-scam.html

How do I have sex in SL?

Help!  I'm pregnant!  (Or, how do I get pregnant?)
Pregnancy in Second Life is a type of roleplay, often supported by various props.  If your boyfriend's pixel penis tells you that it's made you pregnant, that's just a prop talking.  You can ignore it if you wish.  Or, if you want a baby, you can go along and roleplay your pregnancy to any extent you want.  See this link: http://acrossthegridwithlindal.blogspot.com/2011/11/how-does-babby-grow.html

Help!  I've been hacked!
Second Life accounts are never "hacked"...broken into right out of the blue.  But yes, your account CAN be compromised.  The most usual reason is that you clicked on a link someone sent you and you entered your login information on what appeared to be a Second Life web page.  However, it was a "phishing" scam, and now the scammer has access to your account.  He changed your password and stole your $L.   If you suspect this has happened to you, immediately follow the instructions here: https://community.secondlife.com/t5/English-Knowledge-Base/Password-and-account-information/ta-p/700017#Section_.5

Besides phishing scams, the second most dangerous scam in SL is the account debiting object.  For more on this type of hazard, see: http://acrossthegridwithlindal.blogspot.com/2011/09/disappearing-dollars.html

That's all for now...but if you have more Common Problems and Answers, leave a comment!

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