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Saturday, June 23, 2018

Second Life Private Regions Price Cut!

Linden Lab continues their policy of reducing the cost of virtual land in Second Life, a move that residents have been requesting for years.  Last Wednesday, they announced new, lower costs for private regions, both the initial setup fee and the ongoing monthly land fee.

When I joined SL in 2007, it cost $1,000 USD to purchase a new private region from Linden Lab, and a fee of $295 per month to maintain the region thereafter.  Some time back, LL reduced that setup fee to $600, but private regions still remained out of reach for many people.

The new setup fees are $349 USD for a full region, $149 for a Homestead region.  Openspace regions will no longer be available.  (Homesteads and Openspaces are regions with reduced prim allowances and reduced maximum avatar capacities.)

Monthly land fees drop from $295 to $249 for full regions, and from $125 to $109 per month for Homesteads.  Existing Openspace regions drop from $75 to $60 per month.

The bad news:  LL has to do something to offset the loss in revenue.  Some, it's hoped, will be made up by increased interest in private region ownership.  But LL is also increasing the transaction fee for buying $L from the current $0.99 to $1.49.  All this takes effect July 2, so if you are putting off buying $L, now is a good time to stock up.  If you were thinking of adding Openspace water regions to your private estate, you have a narrow window for that, too!

Read the official announcement from LL here: https://community.secondlife.com/blogs/entry/2375-another-15-for-15-lower-land-prices-and-reduced-set-up-fees/

Tuesday, June 12, 2018

Phone Support for Second Life

Well, I have a bit of bad news for Second Life users outside the USA.

Recently, my friend LittleMe Jewell noticed that the list of Billing Support phone numbers for SL had been changed.  Instead of the old list...

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-086-9081
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

...the website now lists only the number for the US.

Toll-Free (US/Canada): 800.294.1067
Long-Distance: 703.286.6277
    
Our Billing team is available from 9am to 6pm EST(6am to 3pm PST), Monday through Friday.

 
I called Billing to ask them about this.  I was told that yes, LL had recently changed their support system.  All support is now US-based.

As before, only billing related questions are handled over the phone.  For technical issues, either use Live Chat (if you're a Premium member) or submit a Support Case.

There is one other phone number, though.  If your account is compromised...if, for example, you've fallen for a phishing scam and someone's changed your password...or if you fell for some other scam and all your $L have vanished...you can call the Fraud Hotline at 800-860-6990.