Pages

Tuesday, June 12, 2018

Phone Support for Second Life

Well, I have a bit of bad news for Second Life users outside the USA.

Recently, my friend LittleMe Jewell noticed that the list of Billing Support phone numbers for SL had been changed.  Instead of the old list...

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-086-9081
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

...the website now lists only the number for the US.

Toll-Free (US/Canada): 800.294.1067
Long-Distance: 703.286.6277
    
Our Billing team is available from 9am to 6pm EST(6am to 3pm PST), Monday through Friday.

 
I called Billing to ask them about this.  I was told that yes, LL had recently changed their support system.  All support is now US-based.

As before, only billing related questions are handled over the phone.  For technical issues, either use Live Chat (if you're a Premium member) or submit a Support Case.

There is one other phone number, though.  If your account is compromised...if, for example, you've fallen for a phishing scam and someone's changed your password...or if you fell for some other scam and all your $L have vanished...you can call the Fraud Hotline at 800-860-6990.

No comments:

Post a Comment